1. Information We Collect
A. Information You Provide Directly
1. Name, email address, phone number, and billing/shipping details when you purchase the kit or create an account.
2. Support inquiries or communication you send us.
B. Information Collected Automatically
1. Device & Sensor Data: Temperature, humidity, refrigerant pressure, duct static pressure, electrical status, and other HVAC performance metrics collected by your sensors and base station.
2. App Usage Data: Logins, in-app actions, feature usage, and error reports.
3. Device Identifiers: IP address, device type, operating system, and browser/app version.
C. Location Information
Approximate or precise location if enabled, for service coverage and alert accuracy.
2. How We Use Your Information
We use your information to:
1. Operate and maintain the HVAC monitoring system and App.
2. Provide real-time alerts, usage analytics, and performance insights.
3. Improve product functionality and user experience.
4. Process orders, payments, and customer support requests.
5. Detect, prevent, and address technical issues or security risks.
6. Provide anonymized data analytics for energy efficiency programs (with no personally identifiable information).
3. How We Share Your Information
We may share your information only as follows:
1. Service Providers: With contractors, installers, cloud hosting, analytics, and payment processing partners who assist in delivering our Services.
2. Utility & Program Partners: With your consent, for energy efficiency programs or incentive/rebate participation.
3. Legal Requirements: When required by law, regulation, or legal process.
4. Business Transfers: If our business is acquired, merged, or sold, your data may be transferred to the new owner.
We do not sell your personal information to third parties.
4. Data Security
We use encryption, secure cloud storage, and access controls to protect your data. While we take reasonable measures, no security system is 100% foolproof.
5. Data Retention
We keep your personal information only for as long as necessary to provide the Services, comply with legal obligations, or resolve disputes. Sensor and usage data may be stored in anonymized form for research and analytics.
6. Your Privacy Choices
1. Access & Correction: You can view and update your information in the App.
2. Data Deletion: You may request deletion of your account and associated data.
3. Opt-Out of Marketing: You can unsubscribe from promotional emails at any time.
7. Children’s Privacy
Our Services are not directed to individuals under 18. We do not knowingly collect personal data from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of changes via the App or email, and update the “Effective Date” above.
9. Contact Us
If you have questions or requests about this Privacy Policy or your data, contact us at:
AIrSenz
4628 Industry Ln.
Durham, NC 27713
984-522-5885